Greenleaf Hospitality

Banquet Manager

Posted Date 2 months ago(8/20/2021 10:53 AM)
ID
2021-2530
# of Openings
1
Category
Banquets
Property
Radisson Plaza Hotel & Suites

Overview

Top Reasons to Work With GHG

Responsibilities

What You’ll Be Doing

JOB PURPOSE:

Directs and motivates the banquet team while personally assisting in providing high quality service to Radisson on-site events and Radisson Catering off-site events.  Radisson events include weddings, social events, conferences, conventions, meetings, and more.  Provides clear and concise communications to everyone having ownership in the success of the event.  Supports the Director of Banquets with all strategies to accomplish departmental goals.

 

ESSENTIAL JOB RESPONSIBILITIES:

May include, but not limited to:

 

OVERALL

Supports and maintains the highest guest service standards ensuring satisfaction to create retention and growth of business through referrals and repeat events.

Displays leadership in guest hospitality, exemplifies excellent guest service and creates a positive atmosphere for team member/guest relations.

Actively seeks to create memorable service moments by observing and coaching team member/ guest interactions daily with the goal of continuously pushing for improvement.

Supports recruiting, selecting, onboarding, training, coaching, and counseling staff in a talent based organization.

 

DAY-TO-DAY OPERATIONS

Communicating with each group or event to ensure guest satisfaction.

Collaborates with Convention Services Managers (CSMs) and Group Contacts to execute on all event needs and expectations.

Collaborates with the Executive Chef and culinary team to ensure quality food service and compliance to food handling and sanitation standards.

Partners with Director, Managers, and Supervisors to handle all staff issues and resolve guest concerns professionally and quickly.

Completes daily administrative work

Develops specific goals and plans to prioritize, organize, and accomplish work.

Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures

Monitors and maintains the productivity level of employees.

Communicates areas that need attention to staff and follows up to verify understanding.

Understands employee positions well enough to perform duties in employees' absence.

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

Attends required meetings (e.g., BEO review, team huddles)

Supports and supervises an effective monthly self inspection program

Operates all department equipment as necessary and reports malfunction.

Works with Supervisors and Director to write staffing schedules.

 

LEADERSHIP

Supports Director with managing staffing levels to verify that guest service, operational needs, and financial objectives are met.

Verifies that all team members/supervisors understand the Greenleaf Hospitality Group philosophy, Radisson brand standards, and specific Departmental culture.

Assists Supervisors and Director in understanding team members ever changing needs and expectations, and how to exceed them

Celebrates and fosters decisions that result in successes as well as failures

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Stays readily available/ approachable for all team members and guests.

Supports Director with all department financial strategies and objectives.

Qualifications

What You Need for this Position

  • Minimum 3 years experience in the event industry as a Banquet Supervisor or Banquet Manager required.
  • Experience at a high volume event property and with off premises catering preferred
  • Bachelor’s degree in hospitality or other relevant field preferred but not required
  • Ability to work irregular hours to meet client demand which may include evenings, weekends, and holidays.
  • Driven by purpose, mission, values, and has sense of urgency
  • Outgoing personality, with an eagerness to coach to exceed service expectations
  • Able to work closely with staff through strong communication and verbal skills
  • Able to quickly problem solve and be decisive in a high paced environment.
  • Able to stand for long periods of time, up to 10 hours or more
  • Able to stoop and bend
  • Able to lift up to 40 pounds from time to time
  • Able to safely work with potentially dangerous chemicals and equipment
  • Able to comply with safety and health code standards
  • Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

  • 401k with contribution match 
  • Medical/Dental/Vision 
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates
  • Annual bonus opportunity
  • Company cell phone reimbursement

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