Greenleaf Hospitality

Director of Convention Services

Posted Date 3 weeks ago(1/9/2023 12:53 PM)
# of Openings
Event Sales & Services
Radisson Plaza Hotel & Suites


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What You’ll Be Doing


Oversee the Convention Services team dedicated to curating exceptional guest experiences while supporting Greenleaf Hospitality Group’s vision, mission, and core values and maximizing profit.  Support the Director of Events and Sales Services with all strategies to accomplish departmental goals. 

  • Responsible for high profile and/or selected groups of value and importance to the hotel as determined by the Director of Event Sales and Services, performing all convention services duties.
  • Lead, mentor and train Convention Services team in their roles, responsibilities, and career development. 
  • Cultivate a psychologically safe work environment in which the Convention Services team is motivated and productive. 
  • Responsible for ensuring seamless turnover process between Sales and Convention Services.
  • Partner with the Sales Team to establish long term relationships with new and existing clients. 
  • Work with the Director of Event Sales and Services, Executive Chef, and Audio Visual Manager to develop and update menus and offerings to fit clients’ needs, current trends, and profit objectives.
  • Monitor local, regional, and industry trends to ensure that Greenleaf Hospitality Group remains the Southwest Michigan trend leader.
  • Meet with the Director of Event Sales and Services bi-weekly to review upcoming events, forecasts, create and review progress on objectives, etc.
  • Recommend improvements in products and services by continuously seeking and evaluating guest feedback. 
  • Foster continuous improvement in all areas of Event Sales and Services.
  • Resolve guest issues to sustain long term guest engagement by employing the Greenleaf Hospitality Group problem solving methods, invoking the 100% guarantee as necessary and making improvement recommendations to leadership.
  • Verify and maintain the accuracy of information in the CRM system, online third party sites, meeting and event planners’ information including all collateral and facility guidelines as well as the Radisson Plaza Hotel and Radisson Catering online presence.
  • Represent the Convention Services department at recurring meetings impactful to the department. 
  • Create and sustain positive interactions with all Greenleaf Hospitality Group employees, third party vendors, and guests by being a promoter of the Greenleaf Hospitality Group’s vision, mission and core values. 
  • Assist the Director of Event Sales and Services with developing annual strategic Convention Services business plans, capital projects, and budgets to achieve goals and objectives for year over year revenue, profit, and service level gains.
  • Identify, develop, and implement projects that drive forward the business goals and objectives.
  • Assist and direct the management of revenues and the development of new revenue sources by Convention Services Team.
  • Forecast monthly food, beverage, room rental, av, and miscellaneous revenue. 
  • Assist the Director of Event Sales & Services in creating an accurate yearly budget for Banquets, Catering, and Audio Visual. 
  • Verify that all standard operational policies and procedures are maintained throughout the convention services operation.
  • Establish and sustain community and industry relationships by networking with key community and industry stakeholders.


 What You Need for this Position

  • Minimum 3 years experience at high volume event property; off premises catering preferred 
  • Have passion for leading and developing a team of high achievers
  • Have the ability to work well under pressure; responding to employees and guest requests/questions with clear, concise and intentional communication.
  • Have a passion for complete guest satisfaction with proven ability to orchestrate the total guest experience for each client
  • Must be revenue driven with ability to calculate figures and amounts such as final bills, discounts, percentages and with added focus on how this affects profit
  • Have strong organizational skills and acute attention to detail with the ability to prioritize and multitask in a fast paced environment
  • Have ability to connect with a client, understand their needs and build long term relationships
  • Be a self-starter
  • Have ability to accurately and efficiently evaluate and enter information into a variety of different software programs
  • Be knowledgeable with food and beverage trends, banquet and audio visual setups
  • Long periods of standing or sitting
  • Able to lift 40 lbs
  • Must be able to work a flexible schedule including nights and weekends

What's in it for You

  • Annual bonus opportunity 
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • 401K with 100% match up to 3% and 50% match up for the next 2%
  • Medical/Dental/Vision/Disability/Life Insurance 
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% discount on GHG outlets
  • (1) shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Monthly cell phone stipends
  • Annual leadership classes and trainings
  • Parental Leave Program
  • Flexible work schedule


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