Greenleaf Hospitality

Accounts Receivable Specialist

Posted Date 2 weeks ago(11/13/2023 4:37 PM)
# of Openings
Radisson Plaza Hotel & Suites


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Job Purpose:

The Accounts Receivable job is focused on overseeing all accounts receivable job duties at the Radisson Plaza Hotel & Suites and Stadium Management Company, including: Wings Event Center (WEC), Kalamazoo Wings ECHL hockey team, Special Events, Concessions, Wings West (WW), Wings West Old Burdick’s and Ice Events.


What You’ll Be Doing


  • Manage the billing and invoicing process for Hotel Operations, Event Center & Hockey Club, including but not limited to events, room stays, parking, leasing, sponsorships etc.
  • Reviews current event resumes for any room comps, special pricing, etc.
  • Works with sales team on ensuring billing is sent out accurately and timely
  • Reconcile payments in the Hotel PMS system and Finance Software
  • Prepare deposits
  • Actively review Hotel PMS and Finance Software to pinpoint and research short payments, skipped invoices, and past due balances
  • Closes out any open zero-dollar balance accounts in the Hotel PMS system
  • Record daily revenue for all F&B outlets and Ice Events
  • Records all event invoices and settlements and upload into financial software
  • Records Journal Entries for transfers between departments in financial software
  • Support external and internal requests related to accounts receivable.
  • Assist in refining billing and contract review processes and procedures with a focus on continuous improvement
  • Maintains strong relationships with Hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
  • Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
  • Applies payments in hotel’s property management system as specified on remittances daily as they are received.
  • Manage all tax exempt and 501 c(3) paperwork related to groups in house
  • This position will be officing out of the Radisson in Downtown Kalamazoo


What You Need for this Position

  • You have strong attention to detail and accuracy, commitment to customer service
  • You have excellent analytical and problem-solving skills, are very organized and detail-oriented, thrive on process improvement
  • Ability to manage and meet deadlines
  • Ability to multi-task and work together as an integral part of the team
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Excel, Word, PowerPoint and Google Suite; experience with Opera PMS, Silverware POS and Zephire Parking system a plus
  • Emphasis on confidentiality
  • Customer service skills
  • Able to lift 25lbs. occasionally

What's in it for You

  • 401K with 100% match up to 3% and 50% match between 4% - 6% contribution
  • Medical/Dental/Vision/Disability/Life Insurance
  • Robust Employee Assistance Program providing a wide range of services including up to 8 free counseling sessions per year
  • Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% Discount on GHG outlets
  • Shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • Parental Leave Program (up to 4 weeks paid)
  • Work computer provided



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