Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with fun and passionate accounting team
• You will grow your skills and experience in an environment fosters growth and development

Job Purpose:

The Accounts Receivable job is focused on overseeing all accounts receivable job duties at the Radisson Plaza Hotel & Suites and Stadium Management Company, including: Wings Event Center (WEC), Kalamazoo Wings ECHL hockey team, Special Events, Concessions, Wings West (WW), Wings West Old Burdick’s and Ice Events.

What You’ll Be Doing

• Manage the billing and invoicing process for Hotel Operations, Event Center & Hockey Club, including but not limited to events, room stays, parking, leasing, sponsorships etc.
• Reviews current event resumes for any room comps, special pricing, etc.
• Works with sales team on ensuring billing is sent out accurately and timely
• Reconcile payments in the Hotel PMS system and Finance Software
• Prepare deposits
• Actively review Hotel PMS and Finance Software to pinpoint and research short payments, skipped invoices, and past due balances
• Closes out any open zero-dollar balance accounts in the Hotel PMS system
• Record daily revenue for all F&B outlets and Ice Events
• Records all event invoices and settlements and upload into financial software
• Records Journal Entries for transfers between departments in financial software
• Support external and internal requests related to accounts receivable.
• Assist in refining billing and contract review processes and procedures with a focus on continuous improvement
• Maintains strong relationships with Hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
• Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
• Applies payments in hotel’s property management system as specified on remittances daily as they are received.
• Manage all tax exempt and 501 c(3) paperwork related to groups in house
• This position will be officing out of the Radisson in Downtown Kalamazoo

What You Need for this Position

• You have strong attention to detail and accuracy, commitment to customer service
• You have excellent analytical and problem-solving skills, are very organized and detail-oriented, thrive on process improvement
• Ability to manage and meet deadlines
• Ability to multi-task and work together as an integral part of the team
• Strong communication skills, both written and verbal
• Proficient in Microsoft Excel, Word, PowerPoint and Google Suite; experience with Opera PMS, Silverware POS and Zephire Parking system a plus
• Emphasis on confidentiality
• Customer service skills
• Able to lift 25lbs. occasionally

What's in it for You

• 401K with 100% match up to 3% and 50% match between 4% - 6% contribution
• Medical/Dental/Vision/Disability/Life Insurance
• Robust Employee Assistance Program providing a wide range of services including up to 8 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• Parental Leave Program (up to 4 weeks paid)
• Work computer provided