Job Purpose:
Provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, our team, and our community. Lead by example to develop a team. All actions are based on the principles of trust, integrity, mutual respect and teamwork, and passion for the hospitality industry.
What You’ll Be Doing
- Lead, coach, and grow a team
- Build positive relationship with guests
- Find new ways to create exemplary guest experiences
- Implement operating procedures and standards
- Setting and working towards goals to benefit the company and the team
- Organizing your schedule and resources
- Able to move between tasks and roles with ease
- Able to balance an have knowledge of all units of the Front Office team
- Supervise daily shift processes ensuring all team members adhere to standard operating procedures
- Review billing, processes, and resolve billing discrepancies and disputes
- Take initiative and staying curious to create new efficiencies for the team
- Increases team’s effectiveness by assisting in training, coaching, and counseling staff in a talent based organization; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.
- Build a high value company image by inspiring employees to embrace a high value added mindset
- Sustains WORLD CLASS service quality and Wow guest experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; continuously pushing for more objective measures of customer engagement. Monitoring customer feedback
- Perform other duties as assigned, requested or deemed necessary by management