Job Purpose:
Responsible for the day-to-day affairs for the Ticket Office (K-Wings, Wings Event Center and Wings West). Responsible for all aspects of the Ticket Office operations, including hiring and training of staff. Accountability for revenue produced including sales reports for each event, daily sales, and preparing reconciliation for all events.. Must relate to all levels of management and have the skills to identify with the public to ensure the facility's high level of customer service.
What You’ll Be Doing
- Directs all Ticket Office staff needs: hires, trains, supervises, schedules staff, and sets policies.
- Maintains and distributes updated information on ticket sales for all events.
- Responds to customer complaints and problems.
- Builds events and seating configurations for sporting events and special events held at the Stadium.
- Responsible for auditing all etix payments, royalties, accounts receivable, and reports generated from the etix system for settlement of all events.
- Responsible for all money needs and ticket revenue, auditing safe, and preparation of bank deposits.
- Maintain accurate bookkeeping records and archives and maintain and record all payment on season ticket accounts.
- Insures all staff are properly identified with standard uniform and credentials.
- Ability to work effectively with diverse staff and public.
- Capable of working in a fast-paced environment.
- Capable of working long irregular hours for an extended period of time as dictated by events scheduled.
- Ability to work under pressure, recognizes problems and find solutions.
- Must be able to maintain professionalism in stressful and demanding situations while dealing with the public.
- Capable of working with promoters and the public, projecting a positive image of the Ticket Office.
- Ability to handle large sums of money utilizing prescribed cash management controls and is familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
- Is familiar with all Procedures and Emergency Procedures for Wings Event Center.
- Professional conduct and appearance is required.