Greenleaf Hospitality

Events & Ticket Office Coordinator

Posted Date 6 days ago(7/8/2024 10:58 AM)
# of Openings
Wings Event Center - Special Events
Wings Event Center


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Job Purpose

To provide clear detailing and direction to our staff based on client needs, while maximizing revenues and managing event expenses.  Events & Ticket Office Coordinator will assist the Special Events Manager(SEM) with the oversight of the total guest experience for each client; establishing; maintaining a presence at the majority of events in accordance with the Greenleaf Hospitality Group standards.  Based on need this position will support the Ticket Office Manager with assigned tasks and coverage as requested.


What You’ll Be Doing

  • This position is key with supporting both Special Events and Box Office needs.
  • Work with SEM to help secure, contract, detail and execute Special Events.
  • Create Production sheets for all departments to understand event needs. 
  • Have a robust knowledge of Momentus which is our events calendar, production sheet system, billing and customer database.
  • Able to create seat maps with AutoCad.
  • Have a thorough understanding and working knowledge of our Ticketing System and box office operations.  Fostering a great relationship with the Box Office Manager is critical.
  • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Able to process all types of ticket orders placed for the Event Center including over the phone, in person, mail, text and group orders.
  • Answering customer inquiries and e-mailing appropriate information as requested (many times this comes through the Contact Us email).
  • Thorough knowledge of the property and the amenities of what Wings Event Center offers.
  • Ability to work with others to collaborate, innovate and strive for constant improvement.
  • Understand expectation of private sales function to include contractual obligation of guest, enforcement of contract, and accounting for all parties at event completion.
  • On site contact for assigned events.
  • Servicing social events as needed
  • Properly executing the basic functions of communication for clients needs by establishing/following the proper processes. 
  • Develop marketing initiatives for new events, current events and some F&B promotional items in collaboration with the GM, SEM, F&B Manager and the marketing team.
  • Monitor all social media and web presence for our events and make strategic adjustments as needed. 
  • Develops cross functional collaboration by coordinating actions with the unit managers working closely with the 3rd party staff to surpass the needs of the guest.
  • Builds a high value company image by presenting a high value added product to the client; collaborating with customers and community organizations; enforcing ethical business practices. 
  • Sustains World Class service quality and wow guest experience by being personally responsible for high service quality standards.
  • Establishes & sustains key, cross functional, customer focused processes by continuously reviewing the capability of processes developed and employed by all departments to achieve quality standards; monitoring customer feedback; attending and participating in scheduled BEO and productions sheet meetings; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices for all functions.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
  • Resolves customer issues to sustain long term guest engagement by invoking the 100% guarantee as necessary and making improvement recommendations to management.


What You Need for this Position

  • Experience working events or in food & beverage preferred
  • Experience with event booking platforms or ticketing platforms (Etix) preferred
  • Understanding of G-Suites & knowledge of Canva or design platforms is preferred
  • Ability to handle all aspects of booking & detailing for Special Events
  • Must be a self-starter that is revenue driven and have attention to details
  • Ability to multitask and work in a fast paced environment
  • Must have a passion for complete guest satisfaction and have a high level of empathy
  • Must have ability to instantly connect with a client and their needs and build long term relationships
  • Driven by purpose, mission, values, and has sense of urgency
  • Able to work closely with staff through strong communication and verbal skills
  • Able to stand for long periods of time, up to 10 hours or more
  • Able to stoop and bend
  • Able to lift up to 40 pounds from time to time
  • Able to safely work with potentially dangerous chemicals and equipment
  • Able to comply with safety and health code standards
  • Able to handle responsibilities that require repetitive motion tasks


What’s in it for You

  • Annual bonus opportunity 
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • 401K with 100% match up to 3% and 50% match up for the next 2%
  • Medical/Dental/Vision/Disability/Life Insurance 
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% discount on GHG outlets
  • (1) shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Monthly cell phone stipends
  • Annual leadership classes and trainings
  • Parental Leave Program
  • Flexible work schedule



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