Job Purpose
Join our exemplary team as a Host in Kalamazoo at our luxury hotel. This is a unique opportunity to inspire and lead a talented team to achieve exceptional business results while fostering a positive and engaging work environment. By driving customer satisfaction, improving processes, and building strong community and industry relationships, you will play a key part in shaping the success and growth of the organization.
What You’ll Be Doing
May include, but not limited to:
- Cross function with other units and cross sell the property
- Lead and grow a team
- Build positive relationship with guests
- Select talented new team members
- Assist in building a budget and meet staffing guidelines
- Can implement operating procedures and standards
- Able to train and develop team members to find the right fit
- Highly Motivated
- Goal Oriented
- Organized
- Able to balance and have knowledge of all units of the organization and front office team
- Address and resolve billing issues
- Providing exemplary customer service
Essential Job Results
- Team Development: Help recruit, train, and coach staff to build a strong, high-performing team. Foster a positive work environment and provide opportunities for growth.
- Business Planning: Identify profitable opportunities, set goals, and create plans to achieve profit growth by improving customer engagement.
- Goal Achievement: Allocate resources effectively, track progress, and make adjustments as needed to meet goals.
- Cross-Functional Collaboration: Work with other departments to ensure smooth operations across procurement, inventory, sales, marketing, and services.
- Company Image: Inspire employees to maintain high standards, collaborate with customers and community organizations, and uphold ethical business practices.
- Customer Experience: Ensure excellent service quality by setting high standards, monitoring team interactions with customers, and continuously improving the guest experience.
- Process Improvement: Regularly review and improve company processes to meet quality standards and enhance customer satisfaction.
- Professional Growth: Stay updated on industry trends, attend workshops, and build a professional network.
- Community Engagement: Build relationships with community and industry stakeholders and participate in local events and organizations. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.
REPORTING TO THIS POSITION:
Hourly Staff, and Team Leaders, Supervisors