Job Purpose
Provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. Develop a team and lead by example. All actions are based on the principles of trust, integrity, mutual respect and teamwork.
What You’ll Be Doing
- Cross function with other units and cross sell the property
- Lead and grow a team
- Build positive relationship with guests
- Select talented new team members
- Assist in building a budget and meet staffing guidelines
- Can implement operating procedures and standards
- Able to train and develop team members to find the right fit
- Highly Motivated
- Goal Oriented
- Organized
- Able to balance and have knowledge of all 8 units of the front office team
- Address and resolve billing issues
- Providing exemplary customer service
Essential Job Results
- Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.
- Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.
- Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.
- Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager
- Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.
- Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.
- Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.
- Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.
- Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.