Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with fun and passionate team
• You will grow your skills and experience in an environment fosters growth and development

Overview

The Kalamazoo Country Club is a jewel tucked in the heart of Kalamazoo that will take you away from the hustle of the city to a breathtakingly beautiful and serene year-round resort. Enjoyable activities are in full swing every month at KCC. Each month we feature unique social events for both adults and children. Family time is a focus at KCC with youth enrichment activities and events scheduled weekly indoors as well as outdoors. During spring and summer, you will find our Members outside golfing, swimming, playing pickleball and tennis, socializing and participating in events on our patios and grounds. In the winter look for members playing platform tennis, sledding, ice fishing, cross-country skiing, and snowshoeing, as well as participating in indoor programming, dining, and family memory-making celebrations. The Club’s incredible landscape, preserved for over a century, makes for one of the most magical locations in Southwest Michigan. 

The Club is embarking on a complete transformation over the next few years, beginning with a new, world-class Clubhouse (over 80,000 sqft) on recently acquired land adjacent to the existing property. This clubhouse is designed to offer the membership a plethora of amenities and services that include a full service bar & restaurant, a quick service restaurant, six bowling lanes, movie theater, and state of the art fitness center. Additional amenities located at the clubhouse include world class aquatics and racquet offerings.  For aquatics, we will feature two swimming pools, a family friendly splash pad, and a water slide.  Our new racquet areas will have three indoor tennis courts, 4 outdoor pickleball courts and 4 platform courts.

In addition, the Golf Performance Center will include the latest technologies available including six indoor/outdoor hitting bays with Trackman simulators, a putting studio complete with a ZEN putting stage and PUTTVIEW green, along with several of the latest teaching aids available for use. Also, on this new piece of property will be a brand-new Executive Course designed by Andrew Green, a 30,000 sq ft putting green, short game park / wedge range, and driving range. 

Once the Clubhouse and surrounding golf amenities are completed (Fall of 2025) Andrew Green will focus his efforts on completely redesigning the current Championship golf course, which will be his first in the world.

What You’ll Be Doing

The Head Racquets Professional is responsible for leading and managing all racquet sports activities, including tennis, pickleball, squash, and other related programs. This role focuses on providing exceptional member and guest experiences, organizing and implementing racquets programs, training and managing staff, and promoting the overall growth of the racquets department. The ideal candidate will have a passion for racquet sports, strong leadership skills, and a commitment to delivering world-class service.

• Design, implement, and oversee all racquet sports programs, including lessons, clinics, leagues, tournaments, and social events.
• Develop programs tailored to various skill levels, from beginners to advanced players, ensuring inclusivity and engagement.
• Stay updated on industry trends and introduce innovative programs to enhance member participation.

• Provide private and group lessons for members and guests, focusing on skill development and enjoyment.
• Ensure all instruction adheres to professional standards and fosters a positive learning environment.
• Organize and conduct instructional workshops and clinics for staff and members.

• Recruit, train, and manage racquet sports professionals and support staff.
• Schedule and assign staff to ensure coverage for lessons, events, and daily operations.
• Mentor and evaluate staff performance, fostering a culture of continuous improvement and teamwork.

• Build strong relationships with members and guests to understand their needs and preferences.
• Actively promote racquet programs to increase participation and member satisfaction.
• Respond promptly and professionally to member inquiries and feedback.

• Oversee the maintenance and upkeep of racquet facilities, ensuring they meet safety and quality standards. Collaborate with the facility management team to address any maintenance or improvement needs.

• Develop and manage the racquets department budget, including revenue generation and expense control.
• Maintain accurate records of lessons, program participation, and revenue.
• Create and distribute promotional materials to increase awareness of racquet programs and events.

What You Need for this Position

• Bachelor's degree preferred but not required; 3-5 years of experience in racquet sports. 
• Certification from relevant professional associations (e.g., USPTA, PTR, US Squash) is preferred.
• Experience managing staff and leading racquet sports programs at a club or similar facility preferred
• Excellent interpersonal and communication skills, capable of building and maintaining positive relationships with members, staff, and the wider community.
• A commitment to delivering the highest standards of member service and experience.
• High energy, with a “can do” attitude
• Proactive and flexible in an environment of change
• Passion for learning and bettering oneself

• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• Annual bonus opportunity 
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance 
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule
• Education allowance for certification, seminars, and professional development classes
• Tournament expense allowance for participation in Chapter and Section events
• A focus on providing a healthy work/life balance by providing one weekend off each month and maintaining a five day/45 hour per week schedule throughout the year.