Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Hospitality
• You’ll have the opportunity to work with a technology team that is fun, high-energy, and passionate about using innovative technology to improve our business
• You will utilize your skills and experience with a company that is dedicated to excellence

What You’ll Be Doing

May include, but not limited to:

• Gather and document business requirements through stakeholder interviews, workshops, and system observations.
• Analyze business processes, workflows, and data to identify opportunities for process improvement and system optimization.
• Collaborate with business units to define requirements and design technology solutions that address business needs.
• Translate business requirements into functional specifications for technical teams.
• Provide business process mapping and gap analysis for continuous improvement.
• Provide second-level support for business-critical applications, troubleshooting issues and resolving user-reported problems.
• Perform root cause analysis for recurring issues and work with development teams to resolve them permanently.
• Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to business operations.
• Monitor application performance, conduct health checks, and ensure optimal system functioning.
• Assist with user training and documentation to ensure business users can fully leverage the applications.
• Act as a point of contact for both technical teams and business stakeholders regarding application issues and improvements.
• Collaborate with the Service Desk to aim for first response resolution for application issues.
• 3rd tier support for all Service Desk escalated application issues.
• Participate in the on-call rotation with the TS team.
• Provides input on enterprise-wide technology planning, decisions, and processes
• Oversees and ensures compliance with industry and internal standards

What You Need for this Position

• The ideal candidate has attained a Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
• 3-5 years of experience in business analysis, application support, or IT systems-related roles.
• Experience in gathering and documenting business requirements and working with both technical and business stakeholders.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Experience supporting business-critical applications, troubleshooting issues, and working with development teams on solutions.
• Collaboration and teamwork to work effectively with business users, IT teams, and vendors.
• Attention to detail to ensure accuracy in documentation and troubleshooting.
• Adaptability and learning mindset to quickly understand new business processes and technologies.

What's in it for You

• Annual bonus opportunity 
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance 
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule