Overview:
The Accounts Receivable Specialist is focused on overseeing all accounts receivable job duties at the Radisson Plaza Hotel & Suites and Stadium Management Company, including: Wings Event Center (WEC), Kalamazoo Wings ECHL hockey team, Special Events, Concessions, Wings West (WW), Wings West Old Burdick’s and Ice Events.
What You’ll Be Doing
May include, but not limited to:
- Manage the billing and invoicing process for Hotel Operations, including but not limited to events, room stays, parking, leasing, sponsorships etc.
- Review current event resumes for any room comps, special pricing, etc.
- Responsible for collection of receivable balances for hotel guests, hotel events and other hotel functions
- Responsible for AR Aging reporting and summaries, ensuring revenue is collected in a timely manner
- Works with sales team on ensuring billing is sent out accurately and timely
- Reconcile payments in the Hotel PM system and Finance Software
- Prepares and reconciles check deposits
- Manages AR related parking ramp functions tied to hotel PMs
- Actively review Hotel PM and Finance Software to pinpoint and research short payments, skipped invoices, and past due balances
- Close out any open zero-dollar balance accounts in the Hotel PM system
- Review of daily revenue recognition for all hotel sales on terms
- Records all event invoices and settlements and upload into financial software
- Records Journal Entries for transfers between departments in financial software
- Support external and internal requests related to accounts receivable
- Assist in refining billing and contract review processes and procedures with a focus on continuous improvement
- Maintains strong relationships with Hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met
- Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities
- Apply payments in hotels posting master system as specified on remittances daily as they are received
- Manage all tax exempt and 501 c(3) paperwork related to groups in house
- This position will be officing out of the Radisson in Downtown Kalamazoo