Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Food and Beverage Team that is fun, creative, and enthusiastic
• You will have the opportunity to grow your skills and experience in an environment that fosters growth and development

Overview

The Hybrid Food & Beverage Manager plays a pivotal leadership role across two unique hospitality settings within the organization. From May through September, the manager is based at Kalamazoo Country Club (KCC), overseeing elevated private club dining, banquets, and special events. From October through April, the role transitions to Wings West Old Burdick’s, leading high-volume casual dining and bar operations within a vibrant sports and event-focused environment.

This role requires a versatile, hands-on leader with a passion for delivering exceptional guest experiences, cultivating high-performing teams, and driving operational and financial performance through strong labor and service execution.

Seasonal Assignment: May–September at Kalamazoo Country Club | October–April at Wings West Old Burdick’s

Key Responsibilities

• Leadership & Team Development
  • Recruit, train, and mentor FOH staff tailored to the needs of each property—refined and attentive at KCC, high-energy and responsive at Burdick’s.
  • Lead and reinforce consistent training programs to uphold brand and service standards.
  • Conduct daily pre-shift meetings to align teams on service priorities and expectations.
  • Provide regular coaching and performance evaluations, creating opportunities for growth and development.
• Guest Experience & Service Excellence
  • Set and maintain high standards of service and hospitality appropriate to each location.
  • Engage with members and guests to ensure satisfaction and quickly resolve concerns.
  • Oversee all aspects of service timing, flow, and table execution to ensure a seamless guest experience.
  • Champion guest feedback initiatives to improve retention and engagement.
• Operations & Event Execution
  • Oversee daily restaurant, bar, and private event operations, including weddings and corporate functions.
  • Ensure all service areas are organized, clean, and compliant with health and safety regulations.
  • Collaborate closely with the culinary team to ensure alignment on food quality, timing, and presentation. 
  • Manage alcohol service protocols in accordance with legal and club standards.
• Financial & Business Management
  • Maintain financial oversight of beverage and labor costs, ensuring profitability and accountability.
  • Analyze P&L reports and sales data to identify opportunities for improvement and growth.
  • Partner with leadership on pricing strategy, promotions, and cost control measures.
  • Oversee inventory management and vendor relations to ensure cost-effective purchasing.
• Labor Oversight & Efficiency
  • Monitor FOH labor performance and staffing effectiveness in real time.
  • Assess floor coverage and task allocation to maximize productivity and service quality.
  • Partner with the leadership team to review labor cost trends and adjust operational plans as needed.
  • Identify inefficiencies and implement solutions to improve labor utilization across shifts and departments.
• Communication & Collaboration
  • Ensure effective communication between FOH teams, culinary teams, event planners, and senior leadership.
  • Maintain alignment with club standards, brand values, and guest expectations at both properties.

Qualifications & Experience

• 3+ years of food and beverage management experience in both fine dining and high-volume environments.
• Strong leadership skills and the ability to adapt to different service styles and guest expectations.
• Proven expertise in labor oversight, guest relations, team development, and operational efficiency.
• Ability to thrive in both elevated private club service and fast-paced casual dining settings.
• Strong financial acumen, with experience in cost control and revenue management.
• Proficiency with POS systems, inventory platforms, and financial reporting tools.
• Flexible availability including evenings, weekends, and holidays as needed.

What You Need for this Position

• Driven by purpose, mission, values, and has sense of urgency 
• Able to work closely with staff through strong communication and verbal skills
• Able to stand for long periods of time, up to 10 hours or more 
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• A dynamic, year-round leadership role spanning two of Kalamazoo’s premier hospitality venues.
• Competitive salary with opportunities for professional growth and advancement.
• A unique opportunity to shape guest experiences and lead diverse teams in two distinct service environments.
• Health, wellness, and meal benefits.
• The opportunity to lead a dedicated team and create a top-tier guest experience.
• Annual bonus opportunity
• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
• 401K with 100% match up to 3% and 50% match up for the next 2%
• Medical/Dental/Vision/Disability/Life Insurance
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% discount on GHG outlets
• (1) shift meal provided per day
• Monthly cell phone stipends
• Annual leadership classes and trainings
• Parental Leave Program
• Flexible work schedule