Greenleaf Hospitality

General Manager | Burdick's & Lobby Bar

Posted Date 2 days ago(5/30/2025 9:12 AM)
ID
2025-3673
# of Openings
1
Category
Old Burdick's, Downtown
Property
Radisson Plaza Hotel & Suites

Overview

Top Reasons to Work With GHG

Overview

We are seeking a seasoned and driven General Manager to lead the strategic direction, day-to-day operations, and team development for two of our premier food and beverage outlets: Burdick’s Sports Bar, a vibrant, high-volume venue with a reputation for energy and excellence, and our Elevated Lobby Bar, a refined destination known for elevated service, craft cocktails, and sophistication.

This role calls for a polished, guest-centric leader who is passionate about hospitality, operations, and team culture. You’ll be charged with not only delivering exceptional service and financial performance, but also building a collaborative, accountable, and professional work environment that sets the tone for the entire property.

Responsibilities

Key Responsibilites 

Strategic Leadership & Vision

  • Set the tone and vision for Burdick’s and the Elevated Lobby Bar, aligning with overall hotel and brand standards.
  • Drive innovation, guest satisfaction, and revenue growth across both venues, consistently elevating the guest experience.
  • Represent the F&B division in cross-departmental planning and strategic initiatives with senior hotel leadership.

Operational Excellence

  • Lead all day-to-day operations across both venues, ensuring consistent execution of service standards, SOPs, and quality control measures.
  • Establish and enforce high standards of cleanliness, professionalism, and attention to detail.
  • Ensure both outlets operate with efficiency, consistency, and excellence across all shifts.

Financial Leadership

  • Full P&L ownership: monitor budgets, control costs, and drive profitability while maintaining service excellence.
  • Analyze financial reports and implement strategies to improve revenue, margins, and overall performance.
  • Oversee inventory management, vendor relationships, and procurement to ensure accuracy and minimize waste.

Team Development & Culture

  • Build and nurture a high-performing team built on collaboration, respect, accountability, and passion.
  • Set clear expectations and lead by example in all areas of professionalism, service delivery, and personal presentation.
  • Foster a culture where feedback, training, and continuous development are part of daily operations.

Guest Experience Leadership

  • Ensure guests receive a seamless, elevated experience in both venues – from game-day energy to lobby-level luxury.
  • Handle escalated guest concerns with discretion and resolve, maintaining brand integrity at all times.
  • Use guest feedback, service trends, and innovation to keep offerings fresh, relevant, and best-in-class.

 

Qualifications

What We're Looking For

  • Proven GM or senior leadership experience in upscale hospitality, restaurant, or hotel food & beverage operations.
  • Demonstrated expertise managing multi-outlet, high-volume environments with different service styles and guest expectations.
  • Strong P&L and financial analysis skills, with a track record of meeting or exceeding budget targets.
  • Deep understanding of service excellence, operational efficiency, and team accountability.
  • Polished, professional, and poised under pressure – a true ambassador of the brand and team culture.
  • Hands-on leader who thrives in both front- and back-of-house environments, driving performance through visibility and example.
  • A genuine passion for hospitality, food, beverage, and leadership.

Prefered Qualifications

  • Hotel or resort F&B leadership experience is strongly preferred.
  • Background in both high-end and high-volume service environments.
  • Experience launching or repositioning food and beverage concepts is a plus.

Why Join Us

  • Strategic Leadership Role: Influence and oversee two key F&B destinations with the support of a forward-thinking hotel team.
  • Empowered Culture: Be part of a culture that values leadership, innovation, collaboration, and excellence.
  • Career Growth: This is a high-visibility role with strong potential for advancement within our organization.
  • Competitive Compensation: Includes base salary, performance-based incentives, benefits, and professional development opportunities.

What's in it for You

  • A fast-paced and exciting work environment at one of Kalamazoo’s premier sports bars.
  • Competitive salary and opportunities for career advancement.
  • Health, wellness, and meal benefits.
  • The opportunity to lead a dedicated team and create a top-tier guest experience.
  • Annual bonus opportunity 
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • 401K with 100% match up to 3% and 50% match up for the next 2%
  • Medical/Dental/Vision/Disability/Life Insurance 
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% discount on GHG outlets
  • (1) shift meal provided per day
  • Discounted hotel rates at Choice Hotels Worldwide
  • Monthly cell phone stipends
  • Annual leadership classes and trainings
  • Parental Leave Program
  • Flexible work schedule

 

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