May include, but not limited to:
● Follow all Greenleaf Hospitality Group policies and procedures
● Prioritize and organize work assignments and be able to delegate
● Direct performance of assigned staff and follow up with corrections where needed
● Motivate staff
● Ascertain staff to form cohesive team
● Ability to clearly think, analyze and resolve problems, while exercising good judgment
● Accuracy to details
● Endure abundant physical movements in carrying out job duties
● Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment
● Ensure security of storage and access to hotel property
● Work without direct supervision
● Knowledge of daily scheduled group functions, times, locations and amount of people
● Knowledge of location of all hotel function space and names of rooms
● Knowledge of all styles of meeting and banquet room settings
● Knowledge of proper cleaning techniques, requirements and proper chemical handling
● Knowledge of all styles of room set ups, standard equipment and proper handling of such
● Communicate effectively with guests, management and coworkers to their understanding
● Speak, read, and write English precisely and clearly
● Strong presence on the floor
● Resolve any guest issues that may occur, leaving the guest with a positive experience
● Ensure that all associated are being productive and providing personalized guest experience
● Create brand loyalty through the guest service experience and product value
● Responsible for a smooth, positive flow of the business with regards to both internal and external guests
● Build an engaged culture through recognition of individual talents and contributions
● Train and job coach front staff
● Continuous improvement of employee engagement to ensure retention
● Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling
● Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
● Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group
● Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
● Staff schedule and labor expense control
● Connect with teammates personally to build positive and trusting relationships
● Maintain a clean restaurant
● Communicate effectively and in a timely manner
● Be available to all associates to answer questions, guide, and support them
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